Terms and conditions for returns

If you wish to return a purchase, the only conditions applying to returns are as follows:

  1. All returns must be unused and in their original, unopened condition.
  2. You must complete your return within 14 days of the date of your order.
  3. You are responsible for arranging the return and all related costs.

 

Return instructions:

Use the original undamaged packaging and return package via your preferred courier. Please include a note stating your company name, address, e-mail address and order number.

We suggest that you return your item using a tracked service.

All products being returned must be unused and in their original, unopened packaging.

Do I have to pay anything to return my products?

If the product is unused and in its original packaging, the only cost of returning a product is the cost of return freight. You are responsible for arranging the return of the product to us (including all postal or courier charges), unless goods are faulty or incorrectly delivered. In such instances all costs to return and replace goods are our responsibility.

Send returns to:

Eagle Protect
2B Lock Crescent
Hillsborough
Christchurch 8022
New Zealand

Keep a record of your shipment until you have received your replacement, credit or refund.

For further information, please contact our legendary Customer Advocates on 0800 633 468.