• Private Statement

    INTRODUCTION

    Eagle Protect, a division of Eagle Direct Ltd (we, us, our) complies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information. Personal information is information about an identifiable individual (a natural person).

    This policy outlines how we will collect, use, disclose and protect your personal information.

    This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see www.privacy.org.nz. 

     

    CHANGES TO THIS POLICY

    We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy.

    This policy was last updated on 18/06/2024.

     

    WHO DO WE COLLECT YOUR PERSONAL INFORMATION FROM

    We collect personal information about you from:

    •   you, when you provide that personal information to us, including via our website [Shopify] and any related service, through any registration or subscription process, through any contact with us (e.g. telephone call or email), or when you buy our products or use our services;
    •   third parties [such as Mailchimp] where you have authorised this or the information is publicly available. 

    If possible, we will collect personal information from you directly.  

     

    HOW WE USE YOUR PERSONAL INFORMATION

    We will use your personal information: 

    •   to verify your identity;
    •   to provide services and products to you;
    •   to better market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose). We will adhere to the Unsolicited Electronic Messages Act 2007 when doing so;
    •   to improve the services and products that we provide to you;
    •   to undertake credit checks of you (if necessary);
    •   to bill you and to collect money that you owe us, 
    •       to respond to communications from you, including a complaint, quotes etc;
    •   to conduct research and statistical analysis (on an anonymised basis);
    •   to protect and/or enforce our legal rights and interests, including defending any claim;
    •   for any other purpose authorised by you or the Act. 

     

    DISCLOSING YOUR PERSONAL INFORMATION

    We may disclose your personal information to:  

    •   another division within our legal group [Eagle Protect PBC];
    •   any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website or other services and products;
    •   a credit reference agency for the purpose of credit checking you;
    •   other third parties (for anonymised statistical information);
    •   a person who can require us to supply your personal information (e.g. a regulatory authority);
    •   any other person authorised by the Act or another law (e.g. a law enforcement agency);
    •   any other person authorised by you.

    A business that supports our services and products [such as Mailchimp, Hubspot, Crazyegg, Xero, Unleashed] may be located outside New Zealand. This may mean your personal information is held and processed outside of New Zealand. For these providers, we recommend that you read their privacy policies so you can understand the way your personal information will be handled by these providers.

    We may transfer your information in the case of a sale, merger, consolidation, liquidation, reorganisation or acquisition.

     

    PROTECTING YOUR PERSONAL INFORMATION

    We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse. 

     

    ACCESSING & CORRECTING YOUR PERSONAL INFORMATION

    Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information.  Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.

    In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.

    If you want to exercise either of the above rights, email us at info@eagleprotect.co.nz. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting). 

     

    INTERNET USE

    While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.

    If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information.

     

    COOKIES

    We use cookies (an alphanumeric identifier that we transfer to your computer’s hard drive so that we can recognise your browser) to monitor your interaction with our website for the use to improve the site’s User Experience. You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all of the features of the website.

     

    CONTACTING US

    If you have any questions about this privacy statement or our privacy practices, or if you would like to request access to, or correction of, your personal information, you can contact us at:

    Email: info@eagleprotect.co.nz

    Postal: Eagle Protect
     RE: Privacy Compliance Officer
     PO Box 278
     Christchurch 8140

    © 2024 Eagle Protect, a division of Eagle Direct Ltd